• I was a Gold Club member, but now I am a PREMIER MEMBERSHIP member. What does that mean?
    The name of the program simply changed. The benefits and pricing of a Gold Club membership are the same as PREMIER MEMBERSHIP. Gold Club became PREMIER MEMBERSHIP and Platinum Club became PLATINUM MEMBERSHIP.
  • Will my Gold Club benefits still apply now that the name has changed?
    Yes. Your Gold Club membership will continue until it expires, and all of your benefits will remain intact. After your membership expires, you will have the chance to renew for PREMIER MEMBERSHIP or upgrade to PLATINUM MEMBERSHIP.
  • I just signed up for EASTBAY MEMBERSHIP. Now I want to place another order. Is my FREE shipping active?
    Your free shipping is active immediately. You just need to log back into the account you created online to receive the benefits.
  • What do I get when I become a member?
    The benefits to EASTBAY MEMBERSHIP include:
    • PLATINUM MEMBERSHIP
      • Free 2-Day Shipping for one year:
        • Shipping address must be within the 48 contiguous states
        • Only valid on eligible purchases that qualify for standard shipping charges
        • Not valid for team discounted orders or accounts deemed to be ordering above the needs of a single family
      • Free Returns
      • 25% off a future purchase (no minimum) with a one-time-use code
      • Periodic emails of early markdown notifications and promotions for MEMBERSHIP subscribers only
      • Eastbay Platinum Club 800 line for Customer Service (cannot be used for release items)
      • Free 1-year catalog subscription
    • PREMIER MEMBERSHIP
      • Free 3-Day Shipping for one year:
        • Shipping address must be within the 48 contiguous states
        • Only valid on eligible purchases that qualify for standard shipping charges
        • Not valid for team discounted orders or accounts deemed to be ordering above the needs of a single family
      • 25% off a future purchase (no minimum) with a one-time-use code
      • Periodic emails of early markdown notifications and promotions for MEMBERSHIP subscribers only
      • Eastbay Gold Club 800 line for Customer Service (cannot be used for release items)
      • Free 1-year catalog subscription
  • I live outside the U.S. Do I still get free shipping if I'm a member? What would be the benefits for joining?
    Free shipping is only available for shipping addresses within the 48 contiguous states. If you live outside of this area, you are not eligible to join.
  • I am a MEMBERSHIP subscriber and just bought a batting cage online. Then I found out I do not get free shipping. Why?
    Free shipping is only valid on eligible purchases that qualify for standard shipping charges. Items that do not qualify are indicated on the product?s description page.
  • I don't have an email address. How can I get this code and other member benefits?
    A valid email address is a requirement to join. All notices and communications will be sent via email only.
  • I just signed up for EASTBAY MEMBERSHIP. Now I want to place another order. Where is my 25% off code?
    The code will be coming to you via email. It does not get sent immediately after the order. It should arrive in your inbox within two business days of your order.
  • My friend gave me his 25% off code to use online. I tried to use it, but it doesn't work. Why?
    The code is a one-time-use only code. If your friend already used it, it is now invalid. If you would like to receive 25% off your next order, you will need to join EASTBAY MEMBERSHIP.
  • How often will I get early markdown emails and special member-only offers?
    These are sent out periodically to our MEMBERSHIP customers. Exact mailings and offers cannot be determined at this time.
  • On which websites can use I my MEMBERSHIP benefits?
    EASTBAY MEMBERSHIP benefits may be used at www.eastbay.com.
  • When do I get the 800 number? Where is it located on the site?
    Your special 800 number will arrive to you via the email address you provided to us during your enrollment. You will receive this number at the same time you receive your one-time-use 25% off promotion code. The 800 number is reserved for MEMBERSHIP customers only and can be viewed when you log into your account. This number cannot be used for release items.
  • Can I purchase uniforms and shoes for my team and get it all shipped to me in 3 days for free?
    EASTBAY MEMBERSHIP benefits cannot be used in conjunction with team discounted orders and cannot be used at www.eastbayteamsales.com.
  • Can I use my 25% off code when I purchase uniforms and shoes for my team?
    EASTBAY MEMBERSHIP benefits cannot be used in conjunction with team discounted orders and cannot be used at www.eastbayteamsales.com.
  • I'm a PREMIER MEMBERSHIP customer and I'm ordering a personalized pair of shoes. Do I still get those within three days for free?
    Personalized products can take up to three weeks for our teams to complete your order. Once they are completed, they will be sent out to you and arrive within 3 days.
  • I don't want to give you all of my personal information. Can I still be a member?
    Providing your personal information is a requirement of the program. Any personal information you provide will be handled in accordance with our privacy policy. You may obtain a copy of our privacy policy from our website or by calling 1.800.826.2205.
  • Will you be sending me an EASTBAY MEMBERSHIP card so I can remember my MEMBERSHIP number?
    There are currently no cards to keep track of with the EASTBAY MEMBERSHIP program. Simply log into your account on www.eastbay.com to receive MEMBERSHIP benefits.
  • Am I able to upgrade or downgrade my current MEMBERSHIP?
    Members of a current level must wait for their current MEMBERSHIP to expire. At that time, a new MEMBERSHIP is able to be renewed.
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